Privacy Policy

Updated as of April 24, 2026

Introduction

This Privacy Policy explains how personal information is collected, used, disclosed, stored, and protected in connection with CannaNorth.ca, Canna North Cannabis Store retail locations, and any other websites, pages, digital communications, advertisements, online content, forms, menus, ordering tools, loyalty programs, customer service channels, social media pages, or other services that link to or reference this Privacy Policy.

For the purposes of this Privacy Policy, “Canna North,” “Canna North Cannabis Store,” “we,” “us,” and “our” refer to the Canna North brand, the operators of Canna North Cannabis Store retail locations, the franchisor of the Canna North brand, franchisees, licensors, affiliated businesses, service providers, and authorized representatives, as applicable.

Canna North Cannabis Store locations are operated under the Canna North brand. Information collected through our website, retail locations, customer communications, forms, marketing channels, ordering tools, menus, advertisements, social media pages, or related services may be collected, used, disclosed, accessed, stored, or processed by the applicable store operator, franchisor, franchisee, licensor, affiliated business, service provider, or authorized representative where reasonably necessary for the purposes described in this Privacy Policy.

This Privacy Policy applies only to our own privacy practices. Our website and digital services may contain links to third-party websites, platforms, menus, applications, payment processors, social media platforms, mapping services, analytics providers, or other services that we do not own or control. Those third parties may have their own privacy policies, terms of use, and data practices. We are not responsible for the privacy practices, content, security, or policies of third-party websites or services. We encourage you to review the privacy policies of any third-party services you use.

By accessing or using our website, visiting our stores, submitting information to us, signing up for communications, interacting with our digital services, or otherwise engaging with Canna North Cannabis Store, you agree to the practices described in this Privacy Policy.

Age Restriction

Our website, stores, and services are intended only for individuals who are legally permitted to access cannabis-related information and purchase cannabis products in their jurisdiction.

In Ontario, cannabis may only be purchased by individuals who are 19 years of age or older. We may require age confirmation online and valid government-issued identification in-store, at delivery, or where otherwise required.

We do not knowingly collect personal information from individuals under the legal age. If we become aware that such information has been collected, we may delete it.

Types of Information We Collect

We may collect:

  • Identity Information - name, date of birth, age confirmation

  • Contact Information - email, phone number, address

  • Transaction Information - purchases, orders, inquiries

  • Technical Information - IP address, browser, device, cookies

  • Usage Information - how you interact with our website/services

  • Marketing Preferences - communication preferences

  • Location Information - general or selected store location

  • Communications - emails, messages, feedback, reviews

  • Security Information - video surveillance and incident records

We may also use aggregated or anonymized data for analytics and business purposes.

How We Collect Information

We collect information:

  • Directly from you (forms, orders, communications)

  • Automatically (cookies, analytics tools, website usage)

  • From third parties (service providers, platforms, partners)

  • From public sources (reviews, social media)

Cookies and Tracking

We use cookies and similar technologies to:

  • Improve website functionality

  • Analyze usage and performance

  • Remember preferences

  • Support marketing and analytics

You can disable cookies in your browser, but some features may not function properly.

How We Use Personal Information

We may use personal information to:

  • Operate and improve our website and services

  • Verify age and eligibility

  • Process orders and respond to inquiries

  • Communicate with you

  • Send marketing communications (where permitted)

  • Conduct analytics and improve operations

  • Maintain brand and store standards

  • Comply with legal and regulatory requirements

  • Detect and prevent fraud or misuse

  • Protect safety and security

  • Enforce policies and legal rights

Consent

We collect, use, and disclose personal information with your consent, except where permitted or required by law.

You may withdraw consent at any time, subject to legal and operational limitations.

Marketing Communications

If you opt in, we may send:

  • Promotions

  • Store updates

  • Product information

  • Event notices

You can unsubscribe at any time using the link in emails or by contacting us.

We may still send non-promotional communications (e.g., receipts, legal notices).

SMS / Mobile Communications

If you provide your phone number, you may receive messages related to:

  • Orders

  • Customer service

  • Promotions (if consented)

You can opt out at any time. Message/data rates may apply.

Location Services

We may use location data to:

  • Show nearby stores

  • Display local inventory or offers

  • Improve user experience

You can disable location services in your device settings.

Third-Party Services

We may use third-party tools for:

  • Menus

  • Ordering

  • Payments

  • Analytics

  • Marketing

These services operate under their own privacy policies.

Reviews and Public Content

If you post reviews or content publicly:

  • It may be visible to others

  • We may use it for marketing or customer service

Avoid sharing sensitive personal information publicly.

How Information Is Shared

We do not sell personal information.

We may share it with:

  • Store operators and brand-related parties

  • Service providers (IT, marketing, payments, delivery)

  • Professional advisors

  • Regulators or law enforcement (when required)

  • Buyers or successors in business transactions

  • Others with your consent

We may also share anonymized data with partners.

Cannabis Regulatory Compliance

We may collect and use personal information as required to comply with cannabis laws, including:

  • Age verification

  • Transaction records

  • Security and incident reporting

Security and Surveillance

Stores may use video surveillance for:

  • Safety

  • Theft prevention

  • Regulatory compliance

Footage may be shared where required or permitted by law.

Security Safeguards

We use reasonable safeguards to protect personal information. However, no system is completely secure.

Retention

We retain personal information only as long as necessary for:

  • Business operations

  • Legal and regulatory compliance

  • Dispute resolution

Access, Correction, and Deletion

You may request:

  • Access to your information

  • Corrections

  • Deletion (where permitted)

We may decline requests where required by law or operational necessity.

Cross-Border Processing

Information may be stored or processed outside Canada and may be subject to foreign laws.

Changes to This Policy

We may update this Privacy Policy. Continued use of our services means you accept the updated version.

Contact Us

If you have questions or concerns about this Privacy Policy, wish to access or correct your personal information, withdraw consent, update communication preferences, make a privacy-related complaint, or contact our privacy representative, please contact:

Canna North Cannabis Store
Email: info@cannanorth.ca

Attention: Privacy Officer

We will review and respond to privacy inquiries in accordance with applicable law.